Got questions? We've got answers.

Yes. K-Doc is currently a single-practitioner service, so every consultation is with Dr. Jade Kwon. You get continuity of care from a doctor who knows your history.

Yes. Dr. Kwon is fully registered with AHPRA and licensed to practise medicine in Australia. She also holds full medical registration in Korea — a rare dual credential. Registration numbers are at the bottom of every page.

Appointments are typically available within a few days. You'll see the next available slots on the booking page. As K-Doc is a single-practitioner service, appointments do book out — we recommend booking ahead when you can.

Yes. You can cancel or reschedule free up to 4 hours before your appointment. Within 4 hours or no-shows are charged the full consult fee.

If Dr. Kwon thinks you need in-person care, she'll let you know during the consult and help you find the right next step. If your concern turns out to be entirely outside scope and we can't help, we'll refund the consult fee.

Yes. Dr. Kwon is fluent in Korean (native speaker) and you can request your consult in 한국어 when you book. All documents and follow-up can also be discussed in Korean.

You need to be enrolled in Medicare to receive a rebate. If you've recently arrived in Australia, you can still book a consult and pay the full fee — Medicare eligibility can be sorted separately. We can also discuss your status during the consult.

Documents are typically emailed to you shortly after your consult ends — often before you've closed the video call. e-Scripts arrive as an SMS or email token you can show at any Australian pharmacy.

Yes. e-Scripts are accepted at all Australian pharmacies. Show the QR code (or forward the SMS) at the counter.

Some drugs of dependence require in-person assessment under Australian regulations and aren't suitable for telehealth prescribing. Dr. Kwon will advise during your consult if you need to be seen in person.

Eligible Medicare patients may receive a rebate. Under current Medicare rules, you generally need to have had a face-to-face appointment with the same practice (or a referring practitioner) within the last 12 months to be eligible for a telehealth rebate.

Consultation fees are set by CBD Medical and shown when you book through HotDoc. Scripts, certificates, referrals, and pathology requests arising from the consult are included. See our pricing page for more details.

Yes. All consults and records are protected under the Australian Privacy Principles and the Privacy Act 1988. Video consults are encrypted end-to-end. Your information is never shared without your explicit consent.

Yes. You can request a copy of your health records at any time by emailing the practice. Under Australian privacy law, we'll provide them within 30 days.